Confirmation email

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  crowlands123 · Member · Apr 27, 2015 at 9:13 am

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  I work in a school and as part of our ICT curriculum we need to use wordpress and publish our blogs. I have set up 5 different accounts for children to log into and use. But to be able to publish them I need to respond to the confirmation email they receive but after several attempts I do no get any even trying different email accounts and searching the junk folder. Many thanks.

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Apr 29, 2015 at 3:52 pm

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  Hi there,

  Sorry for the trouble! Can you tell me the usernames for those accounts you’re having trouble with? I can then check our records to help you out with those.

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  crowlands123 · Member · Apr 30, 2015 at 7:48 am

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  Hi thank you for getting back to me.
  Here are the user names
  bondt012311 – (blog address – class20acrowlands)
  halec032311 – (blog address – class20bcrowlands)
  mosse021.311 – (blog address – class20ccrowlands)
  arthc031311 – (blog address – class20dcrowlands)
  lins010311 – (blog address – class20ecrowlands)
  Thank you

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  rachelmcr · Member · Apr 30, 2015 at 10:17 am

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  Thanks! I checked our records, and the emails to those users are being rejected by your school’s email provider. Here’s the message we’re getting when those emails are rejected:

  Blocked by SafeMail rules

  Can you please contact your school’s email provider or email administrator to ask them to allow emails from WordPress.com? Alternately, your students could update the email address used in their account settings to an email address from another provider.

  Please let me know if I can do anything more to help with that. :)

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  mosse021311 · Member · May 5, 2015 at 10:58 am

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  Hi there we are still not getting the email even though looking on safemail the email addresses are configured to receive email from anybody. Please could you see if you are getting the same error message. Many thanks

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  crowlands123 · Member · May 5, 2015 at 11:08 am

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  I have been asked if you could provide me with the full bounce message. Many thanks.

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  rachelmcr · Member · May 5, 2015 at 11:21 am

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  Hi there,

  The confirmation emails are still being rejected with the same message. @crowlands123 — I just sent you an email with the full bounce message, as requested. Please let me know if I can do anything more to help. :)