Confused about billing

• 

  sarahshokraiecom · Member · Nov 20, 2020 at 6:00 pm

  • Copy link
  • Add topic to favorites

  Hello!

  I’m a bit confused about billing with wordpress vs Bluehost. I’ve never used the wordpress blog but I’m being billed through wordpress… If I were to cancel my billing subscription, would my website be wiped out or is it attached to Bluehost?

  Any insight would be greatly appreciated!

  Thank you,
  Sarah

• 

  staartmees · Member · Nov 20, 2020 at 6:10 pm

  • Copy link

  You can check the charge made by WordPress.com at https://wpchrg.wordpress.com/. If you still have questions, you can use the contact form on that page to contact the Billing Team.

• 

  staff-ozmodiar · Staff · Nov 20, 2020 at 7:17 pm

  • Copy link

  Hi,

  Can you give any more information about the charges you are seeing from WordPress.com? Do you know the URL of the site you are paying for?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.