Confusion and Clafication on Primary Site

  • Unknown's avatar
    petabeard18 · Member ·

    I have a question in regards to the only site that I made this is peterperna.com on WordPress I’m getting a little bit confused and I need clarification about how to access peterperna.com or if it is actually affiliated with the current profile of PETAPEARD18,

    With that being said, I also have another profile set up on WordPress because I meant to merge them, am I able to do that?

    Please contact me via email peterperna22gmail.com

    Thanks so much

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting. You would access the site via peterperna.com/wp-admin and petabeard18 is the username of an account here at WordPress.com and the two are completely separate.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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