Connecting to klout

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  tammyparlour · Member · Oct 26, 2012 at 8:17 pm

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  Hi there.
  I have two websites and have just updated Jetpack to 1.9 on both. On the first site I then connected to klout without a problem. On the second site I get the error message
  “You must connect your Jetpack plugin to WordPress.com to use this feature.”
  It is connected!?!
  Can you help??
  Blog url: http://www.changshapkido.net/

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Oct 26, 2012 at 10:10 pm

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  Is http://www.changshapkido.net/ the URL of the site with the problem?

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  tammyparlour · Member · Oct 27, 2012 at 6:31 am

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  Hi
  Yes that’s right.

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  staff-blorbo · Staff · Oct 29, 2012 at 6:39 pm

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  You may need to reconnect Jetpack.

  To do that, deactivate and delete the Jetpack plugin, then reinstall, reactivate, and reconnect it.

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  tammyparlour · Member · Oct 30, 2012 at 11:21 am

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  Just done as you suggested and deleted, deactivated etc… and still having the same problem.
  any other suggestions?

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  staff-blorbo · Staff · Oct 30, 2012 at 6:23 pm

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  Ok, please try upgrading to Jetpack 1.9.1, or are you already running that version now?

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  tammyparlour · Member · Oct 30, 2012 at 6:33 pm

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  Upgraded already unfortunately.

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  staff-blorbo · Staff · Oct 30, 2012 at 7:23 pm

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  Is the “JSON API” module activated? You can check this from the Jetpack modules screen. If it’s not, please activate it and let us know if that works.

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  tammyparlour · Member · Oct 30, 2012 at 7:52 pm

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  Yes it’s on.

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  staff-blorbo · Staff · Oct 30, 2012 at 9:40 pm

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  Ok, at this point I recommend contacting Klout, as everything appears to be correct on this end.

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  tammyparlour · Member · Oct 30, 2012 at 9:45 pm

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  Ok, I’ll give it a go. Thanks for trying to help.

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  staff-blorbo · Staff · Oct 30, 2012 at 9:47 pm

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  You’re welcome!