connexion
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Bonjour, je n’arrive plus à me connecter à mon site. Il n’est pas sécurisé et je ne l’ai pas mis à jour depuis longtemps.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello there,
I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.
Hello, I can no longer log in to my site. It’s not secure and I haven’t updated it for a long time.
What is the site you require help with?
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I try to enter through
http://piccarreta.com/wp-login.php
– As you can see my site is not secure.
It does not accept my password
So, I click on “forgot password”
I then enter my email associated with this website
(email visible only to moderators and staff)
I answer the security question
and I click on Generate a password,
I never receive an email to change my password,
there is always a new security question that appears, ^
and I answer correctly every time.
I tried with my 2nd email address, same result. -
Hi there,
The site https://us.ovhcloud.com/support appears to be a self-hosted, WordPress (also called “.org”) site.
To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:
However, if you have access to the server control panel through your web host, it is always possible to regain access to a self-hosted, WordPress site. This WordPress.org Codex article will walk you through the steps:
https://wordpress.org/support/article/resetting-your-password/
I checked and it looks like your site is hosted with OVH, so I would recommend reaching out to them as they should have access to your account:
https://us.ovhcloud.com/support
Hope this helps.
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