Contact button

  • Unknown's avatar

    On my website Under the contact icon, if someone enters their email address and name etc, I am not being notified in my email of anyone who’s trying to contact me. It says submitted once you hit the submit button but it’s still not notifying me of anyone that fills the form out. Please assist

    The site I need help with is quartersbykey.com. This site is not linked to my WordPress.com account.

  • Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, you can find support for your contact form at https://elementor.com/support/

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