Contact form

• 

  koverdorf · Member · Jun 3, 2021 at 9:19 pm

  • Copy link
  • Add topic to favorites

  I was using the built in contact form, and was receiving entries – and I just realized I haven’t received anything since October of 2020. I’ve now tried to use flo forms but no emails are being sent to me even using the test email. Flo themes couldn’t help since I was using the built in form.

• 

  staff-totoro · Staff · Jun 4, 2021 at 3:31 am

  • Copy link

  Hi there,

  We do not offer Flo forms or Flo themes on WordPress.com so the site you are referring to appears to be a self-hosted WordPress (also called “.org”) site hosted on an outside web hosting company Web Hosting, and not a site hosted on our WordPress.com service.

  To clarify, we are not the only providers of WordPress sites, and outside web hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!