contact form problem

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  laissezfairemedia · Member · Dec 15, 2012 at 12:59 am

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  Hello,

  Since the latest upgrade of Jetpack the contact form is not displaying correctly. The entire form is very narrow.

  The blog I need help with is: (visible only to logged in users)

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  kardotim · Member · Dec 16, 2012 at 11:33 am

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  What’s the link of the page you are referring to? Could you try and disable all other plugins and reactivate Jetpack. This way we can see if other plugins interfere with Jetpack.

  Also make sure you are running the latest WordPress and Jetpack version:
  http://www.wordpress.org
  http://www.jetpack.me

  Looking forward to your reply.

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  laissezfairemedia · Member · Dec 16, 2012 at 10:36 pm

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  Here is the page: http://economiccollapsenews.com/contact/

  I’m having the same problem on other websites as well.

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  laissezfairemedia · Member · Dec 16, 2012 at 10:45 pm

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  I disabled all other plugins and still have the problem.

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  kathrynwp · Staff · Dec 17, 2012 at 7:53 pm

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  Hi there – it looks like your contact form is set to display 20 rows, which is why it’s so high:

  <textarea name='61-comment' id='contact-form-comment-61-comment' rows='20'></textarea>

  Could you please check your form settings to see if that matches what you’ve set it to?

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  laissezfairemedia · Member · Dec 17, 2012 at 10:10 pm

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  Where can I find the form settings?

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  kathrynwp · Staff · Dec 17, 2012 at 10:13 pm

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  Have a look on the page where you added the form. Feel free to switch to the Text (HMTL) editor and paste the entire code into a Pastebin and provide the Pastebin link here so I can have a look.

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  laissezfairemedia · Member · Dec 17, 2012 at 10:20 pm

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  Here it is: http://pastebin.com/J3fRM9Fx

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  kathrynwp · Staff · Dec 17, 2012 at 10:35 pm

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  Thanks for this. It looks like the shortcode is not the culprit.

  Do you have any other form plugins active, such as Gravity Forms? Is it possible to deactivate it if you’re not using it any longer to see if that solves the problem?

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  laissezfairemedia · Member · Dec 17, 2012 at 10:40 pm

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  No other contact forms. I’ve tried disabling all other plugins as well. Here is another contact page with the same problem and the only other plugin activated is akismet.

  Contact

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  laissezfairemedia · Member · Dec 17, 2012 at 10:41 pm

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  Both of these are Genesis Framework sites, if that helps.

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  kathrynwp · Staff · Dec 17, 2012 at 10:54 pm

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  Thanks for the information. Does this happen if you switch to a default theme, like Twenty Eleven or Twenty Twelve?

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  laissezfairemedia · Member · Dec 17, 2012 at 11:15 pm

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  It works fine with Twenty Eleven but has the same issue with Twenty Twelve.

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  kathrynwp · Staff · Dec 18, 2012 at 4:55 pm

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  Thanks for letting me know. I’m bringing this to our developers for investigation and I’ll keep you posted.

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  kathrynwp · Staff · Dec 19, 2012 at 3:23 pm

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  Hi there – the Jetpack developers are working on a fix for this problem for the next release. In the meantime, you could try adding this CSS and see if it works to override the current height of the comment box:

  .contact-form textarea {
height: 200px;
width: 80%;
float: none;
margin-bottom: 13px;
}

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  kathrynwp · Staff · Jan 3, 2013 at 2:12 pm

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  Hi there – I just wanted to let you know that a fix for the contact-form issue should be included in the upcoming Jetpack 2.1 release. Thanks for your patience.

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  laissezfairemedia · Member · Jan 3, 2013 at 6:00 pm

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  Excellent – thank you!