Contributors Cannot Login

  • Unknown's avatar
    staci2009 · Member ·

    Hey! I’m having issues with some of my contributors not being able to login. The site is new and I just added them all. About half were able to click the link, create a password, and login just fine. The others are able to create a new password, but then when they try to login it says their email and username are not valid. Others, it says the link is expired even though they just got it minutes before and if they try to request a new link, it says that their email or username is not valid. Why are they getting this error and unable to login?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I see you’ve already been helped with this via live chat, so I’m closing this thread.

    Please remember that as your site has a Business Plan, you can get instant live chat support or priority email support if chat is unavailable via our support contact form, here:

    https://wordpress.com/help/contact

    You do not need to post in the public forums for help with your site.

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