Couldn't login into my admin panel

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  rajkovicteodora · Member · Nov 26, 2021 at 6:54 pm

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  Hi,

  My website is http://www.socializeme.rs and I couldn’t login into my wp-admin panel. My username and password are unknown, and when I try to reset my password with my email address – I cannot receive a password reset email. I checked the spam folder and inbox, deleted cookies and history, but nothing helped. Can you please help me? I contacted my host provider and they tell me that my website is hacked and that is the reason I couldn’t log in.

  Thank you in advance.

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  staff-blorbo · Staff · Nov 26, 2021 at 7:08 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/