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  belloboutique5 · Member · Apr 28, 2017 at 12:20 pm

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  How do I speak with a representative? Because I have been trying my hardest to reach someone in your business about the money you are taking out of my account for a service that I am not using and did not agree to. Someone needs to get back to me ASAP

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 28, 2017 at 1:30 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!