Credit Card Box Not Showing During Checkout

  • Unknown's avatar
    ghostvapors · Member ·

    Hello! We have been experiencing issues in regards to customers not being able to input credit card information. When selecting the Credit Card Option during checkout, it opens a small blank section below and doesn’t ask for card info, date, etc.

    We are up to date with WordPress, using Woocommerce through Square. I spoke with the Square support team and said it was more or less a WordPress issue. Looking forward to some helpful information! Thanks again! Need more information? Let me know!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hey @ghostvapors, these forums are actually for the sites hosted here on our servers, but if you’d like to troubleshoot for any plugin conflicts or theme problems, this may help:

    Health Check & Troubleshooting

    Going forward, these forums are for the sites hosted here on our servers. If you use other hosting, there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions!

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