Credits?
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Why am I being charged for credits?
I’m want to try a new theme but its trying to charge me credits again. This happened before but how do I remove them?
Thanks
The blog I need help with is: (visible only to logged in users)
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If you have already purchased a premium theme and want to get a refund and purchase another premium theme perhaps that’s why you see the “credits”.
Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
Hey thanks very much for taking the time to help.
I have actually bought a couple of themes in the past but had them refunded before the 30 days. Last time I bought a theme I got charged the same credits but they were removed for me.
I’ll have to see if I can get them removed again because I certainly don’t owe anything.
Many thanks.
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Okay then I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hi there,
I’m so sorry about this! I see that Pam fixed up your credits for you, and our team is investigating why this keeps happening. Thanks for your patience while we sort this out!
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