critical error

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  dtwgsd · Member · Jul 16, 2021 at 7:07 am

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  Hi, I ran the woocommerce plugin update as we had been notified of a security breach. The screen came up with a critical error and the site is now down and inaccessible

  Site: (email visible only to moderators and staff).
  Correct account: Unknown

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  staff-mckluskey · Staff · Jul 16, 2021 at 9:14 am

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/.

  For help with the free WooCommerce software, you can reach for help at:

  https://wordpress.org/support/plugin/woocommerce

  Here, on these forums, we can only help with sites hosted on WordPress.com. If you want to know the difference between WordPress.com and WordPress.org, you can find more information in this document:

  https://en.support.wordpress.com/com-vs-org/.