critical error
-
Hello,
I need your help in fixing a critical error issue that started showing on the admin dashboard of my website after installing a plugin.
I will appreciate it if you can help me gain access to my FTP settings as I am not able to access it right now or if there is anyway to remove the plugin so I can gain control of my website, that will be great.
Thank you.
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
- The topic ‘critical error’ is closed to new replies.
WordPress.com Forums 