Critical error
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i mistakenly deleted some important plugins on my website which caused a breakdown of the website. jetpack and another plugin. i used the email sent for recovery mode but i kept getting ‘recovery not initialized’. i need help to fix this please.
Site: https://rachyclothings.com.
WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Hi there!
Sorry to hear that you’re having issues with your site. Please note that your site at rachyclothings.com is using the WordPress.org software and is hosted by Namecheap. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.
We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums
I’d suggest contacting your hosting service provider to see if they are able to help. If they have any recent backups, they might be able to restore it to a point before the site broke down. Jetpack has a backup service that backs up the entire site daily or in real-time (based on which plan you have), but it doesn’t look like you were subscribed to that, so there are no backups on our servers for your site.
If your hosting service provider is unable to help, you can try following the troubleshooting guide here: https://wordpress.org/support/article/faq-troubleshooting/
If you need more help, please post on the WordPress.org forum here: https://wordpress.org/support/forums
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