Critical error for this site
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One of my sites has a critical error. I can still access the admin but the link will not open. The site is powered by Jetpack. Are you able to assist with why this has happened?
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi! These forums are actually for the sites hosted by WordPress.com, but I do happen to know you can use Jetpack Rewind to fix this if you’ve got that upgrade. If you do, you can restore it through WordPress.com here:
https://wordpress.com/activity-log/humouramidsthorror.comOtherwise, here are a few ideas:
– You should have an email. If you don’t, ask your host to see if the email is stuck on their server
– Ask your host to check error logs
– If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
https://wordpress.org/support/article/managing-plugins/#manual-uninstallation– Ask your host to help you restore a good backup
Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support
WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. You can learn more about the differences here:
https://get.wp.comHoping this helps!
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