Critical error message when trying to access dashboard
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Hello, I tried installing ‘Elementor’ plug in and now I can no longer access my wordpress dashboard?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
I do not see any sites under your @mauriceae00b39ace WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.
Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
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Hi there,
Thanks for confirming – unfortunately, we cannot help since we don’t host your site directly on our WordPress.com managed hosting. Instead,
I would reach out to your site host regarding getting help in regaining access to your siteThe good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in the open-source forum are more familiar with these issues and are in the best position to help.
I would also try contacting support for the Elementor plugin directly for help with this, since they may be familiar with the issue you’re having with their plugin.
https://elementor.com/support/
I hope this points you in the right direction.
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Okay, thanks for confirming. Both the community and Elmentor should be able to assist you with getting that plugin removed.
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