Critical Error on my site

  • Unknown's avatar
    kristimariegordon · Member ·

    I cannot log into my other account. It is for KristiMarieGordon.com. When I go to log in, it says I don’t have an account. I have been working on this site for 2 months. As of 2 days ago, it started giving me this error:
    ‘There has been a critical error on this website.

    Learn more about troubleshooting WordPress.’

    Please help, I need my site up and running again.

    Site: kristimariegordon.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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