‘Critical error on this website’ Plugin Update Help!

• 

  waz123unicorn · Member · Jan 28, 2022 at 12:41 am

  • Copy link
  • Add topic to favorites

  Hello,
  After updating a few plugins for my website, I received a critical error on my webpage and I also did not receive my site admin email in my inbox so I couldn’t navigate throughout the instructions. Can you please help me with this issue as soon as possible.

  Thank you,
  Waz

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  supernovia · Staff · Jan 28, 2022 at 1:36 am

  • Copy link

  Hi Was, if the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

  – Ask your host to see if the admin email is stuck on their server

  – Ask your host to check error logs

  – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  – Ask your host to help you restore a good backup

  Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

  WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. You can learn more about the differences here:
  https://wordpress.com/support/com-vs-org/#overview-of-options

  Hoping this helps!

• 

  waz123unicorn · Member · Jan 28, 2022 at 11:58 pm

  • Copy link

  Hello,
  Awesome! Appreciate your help. I will contacting my domain to see if they can resolve the issue. Also, does this issue happen often for new website after plugin failures? Just wondering.

  Thanks again, have a great day!
  Cheers.

• 

  staff-blorbo · Staff · Jan 29, 2022 at 12:01 am

  • Copy link

  That is a self-hosted WordPress.org site, which we really can’t help with here, so it’s hard to say whether it’s common or not. I’d say very likely no.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/