Critical Error when activating user account

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  israelavinante · Member · Jan 12, 2022 at 5:59 am

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  When I registered a new user account, WordPress emailed me a link that would activate the account. Upon clicking the link it leads me to the Critical Error page and the user account is not registered.

  How do I fix this error?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  aleone89 · Staff · Jan 12, 2022 at 10:15 am

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  Hello there,

  Can you give me the URL of the site where a new user is being created please?

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  israelavinante · Member · Jan 13, 2022 at 1:32 am

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  This is the URL of the site: https://shop.5ew.com.au/

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  supernovia · Staff · Jan 13, 2022 at 3:26 am

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  Got it — the site isn’t here with us. It is using a free copy of the WordPress code, which is different from our hosting service:
  https://wordpress.com/support/com-vs-org/#overview-of-options

  Are you the site owner, or are you a customer? If you are the owner, I’d recommend posting more about the error here:

  https://wordpress.org/support/forums/

  If you are a customer, can you reach out to the site’s contact? They can likely help you sort this out.