Critical Error when Viewing Website

  • Unknown's avatar
    thrivelu · Member ·

    I received the following message when I try to view my website
    ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’

    Any ideas or help that could fix this problem?

    Thank you!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Sorry to hear that! Since this site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

    – Check to see if you have an admin email with clues

    – Ask your host to check error logs

    – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
    https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

    – Ask your host to help you restore a good backup

    Going forward, you’ll also want to use the correct forums for self-managed installations:
    https://wordpress.org/support/forums/

    Or, you’d be welcome to migrate your site to our services once this is resolved, so we can provide direct support going forward. All of our paid plans include hosting, support, maintenance, SSL, and more. You can find our pricing here:
    https://wordpress.com/pricing

    Hoping this helps!

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