critical error wont let me enter site
-
Hello, our website is down at the moment and shows a critical error message when trying to enter. I cannot access the site or the wordpress editor. It says it sent us an email about the error but I cannot find the email anywhere so Im not sure what the error is.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
-
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host boquetecoffeetour.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
- The topic ‘critical error wont let me enter site’ is closed to new replies.
WordPress.com Forums 