Critical Site Error

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  allefts · Member · Jan 18, 2024 at 12:51 am

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  Hello

  I have a website that recently had a fail on a plugin update. The plugin was one I used for editing my pages:

  I receive this error message when I try to sign into the wp-admin side of the website:

  

  I have checked all admin emails to try to find the instructions email from the error above^ but I’ve found no instruction email.

  Now, I understand I now have to FTP into my website in order to change some plugins/theme configs. However, this website was made 6 years ago and I have not been able to find FTP credentials to connect to the server.

  What can I do from here? I can’t access my wp-admin page because the site is broken and I do not have the FTP credentials to connect to the backend.

  Thank you for your help.

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Jan 18, 2024 at 5:08 pm

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, GoDaddy. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:

  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, GoDaddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

  Thanks!