Current new account

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  rmmcdaniel · Member · Sep 28, 2020 at 2:55 pm

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  How do I delete account totally and get a refund? I am within a 30-day required period of startup, plus I have a current charge for Jetpack which is supposed to be free with WordPress using BlueHost.

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  staff-ozmodiar · Staff · Sep 28, 2020 at 4:49 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  staff-ozmodiar · Staff · Sep 28, 2020 at 5:11 pm

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  Actually, I’m also not seeing any WordPress.com sites associated with the user account you are posting from. Are you sure that the charges that you would like refunded are from us at WordPress.com and not through Bluehost?

  What is the URL of the site you are working on?