Custom HTML embedded code

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  carriekruzan0180 · Member · Jan 17, 2020 at 5:25 pm

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  We have just launched online giving with our website and having issues getting the Custom HTML embedded code to work correctly. We are working through Tithe.ly for the portal and they worked on it all day yesterday with no luck. It was suggest that I contact WP to see if you can help resolve this issue. I am able to put the Custom HTML widget on the page and the button appears. However, what people see is the Give button with the last line of code outside the box and it’s not active. Any help would be greatly appreciated.

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  staff-doublebassd · Staff · Jan 17, 2020 at 9:30 pm

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  Hi there,

  What is the address of the site you are referring to?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  carriekruzan0180 · Member · Jan 21, 2020 at 1:40 pm

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  Our address is http://www.mcfarlandlutheran.org, but the page is currently not live. You can access it here: http://www.mcfarlandlutheran.org/give/

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  staff-zinnia · Staff · Jan 21, 2020 at 2:52 pm

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  Hi –

  That domain is registered by GoDaddy and also hosted with them. That means that y’all are set up on a different version of WordPress from what we use here.

  Your site is using the open source WordPress.org software. Help with that comes from https://wordpress.org/support/forums/

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  carriekruzan0180 · Member · Jan 21, 2020 at 3:16 pm

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  Ok, thank you. Our administrator is out of the country until the end of the month. I can find out with him if it’s on Go Daddy’s end. I will also post in the link you gave me.

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  staff-doublebassd · Staff · Jan 21, 2020 at 3:20 pm

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  The dotorg community will probably be able to assist you with this issue – if you share the HTML embed code, they may be able to take a look and point you in the right direction.

  Thanks,