Custom subdomain glitched (no content, no selected theme)

  • Unknown's avatar
    tcattd · Member ·

    I have configured my blog (after an export and moving from hosted WP to WP.com) to use not my username url (tcattd.wordpress.com) but a new name: itsaboutactitud.wordpress.com

    Here you can see that url assigned as primary: http://prntscr.com/ieoedn

    But the subdomain itself shows no content at all: http://prntscr.com/ieoewe
    And not even my selected theme: http://prntscr.com/ieof8f

    There’s published content for my blog: http://prntscr.com/ieogc7

    If i go to Domains in my settings, i can only see my username as subdomain: http://prntscr.com/ieofj5
    http://prntscr.com/ieofvg

    The account subdomain just glitched from nothing, and i just noticed today when i tried to use my blog.

    Can you help me, please?
    Esteban

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  • Unknown's avatar
    tcattd · Member ·

    Didn’t know.
    Thanks for the help with that, @timethief

  • kokkieh · Staff ·

    Hi there,

    I see just before posting here you changed your site address from tcattd.wordpress.com to itsaboutactitud.wordpress.com, and then immediately after you changed itsaboutactitud.wordpress.com to itsaboutactitudxyz.wordpress.com. That is what caused the problem. You did the second address change before the first address change was fully completed, interrupting the process and causing your site to be assigned both addresses at once.

    I’ve fixed that now and you should be able to access all your content now at itsaboutactitud.wordpress.com

    itsaboutactitudxyz.wordpress.com is still in your account as well, but that site is empty.

  • Unknown's avatar
    tcattd · Member ·

    @kokkieh,

    First of all: thanks for the help. It’s working now.

    Now, i should have mention before that i did those changes because i was trying to fix another glitch that WP.com did before.
    Sadly, i have no screenshots of that.

    But yesterday, wheni visited my blog at https://itsaboutactitud.wordpress.com, WP.com showed something like this:
    https://en.wordpress.com/typo/?subdomain=itsaboutactitudabc

    That url obviously doesn’t exists, but for my reserved subdomain, WP.com was showing exactly the same screen: http://prntscr.com/if3y57

    When i saw that, i went to my site’s config, and did what you saw: tried to change it back to tcattd.wordpress.com and then back to itsaboutactitud.wordpress.com, to see if that solved that glitch.
    It didn’t.
    Then i tried to make a third url change (itsaboutactitudxyz), but the site keep showing nothing.

    At that point i contacted you, guys, here.
    Hope that info can help you further, @kokkieh.

    Again, thanks for the help with this issue.

    Esteban

  • Unknown's avatar
    tcattd · Member ·

    Added the modlook tag just to let you know that extra bit of info, in case that can help you debug the initial issue (the one i mentioned in the previous post).

    Can remove it if that’s not needed any longer.

    And thanks again for the time and the help ;)
    Esteban

  • kokkieh · Staff ·

    They typo-page showing up means you likely mistyped the address, but given all the changes since it’s impossible to confirm at this point.

    Happy to help.

  • Unknown's avatar
    tcattd · Member ·

    @kokkieh,

    As i said, i used that fake url on purpose, just to show you what type of screen i got at my subdomain (itsaboutactitud.wordpress.com) when i tried to use it.
    I save no screenshot of that glitch when it occurred. Just wen to my admin panel i tried to fix it myself switching domains, and… i already told what happened next.

    I know i used a mistyped domain in that post, as i told here: http://prntscr.com/ifkhn1
    I use it just just for the example of the type of screen i got when i tried to use my blog. Because i took no screenshots. Sorry.

    And i couldn’t mistype the url in the first place, because i entered to wordpress.com directly, went to my admin panel, and there i clicked the “visit site” button. There i got that screen showing:
    <<itsaboutactitud.wordpress.com doesn’t exist
    Do you want to register itsaboutactitud.wordpress.com?>>

    So something glitched, and i did nothing before (i didn’t even use the blog at all those days after i imported my content from a hosted WP to WP.com). Glitched by itself, alone, for my primary blog url.

    Anyways, hope that info helps you, guys, to check if there was any other issue around it.

    I’m completely glad you took the time to help me.
    Esteban

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