Customize page is all white and blank.

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  danobi09 · Member · Feb 9, 2023 at 3:04 am

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  Hi Team,

  When we try to access the customize page of wordpress, we are only seeing a blank page. We tried clearing our cache and open it in incognito but still all we see is blank and all white.

  Please see the screenshot link below to see the problem:
  https://drive.google.com/file/d/1JOLmSQW8O-UG2IJ6mp4Q7w3AMUqcEg5V/view?usp=share_link

  Hoping you could help us with this problem. Thanks..

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Feb 9, 2023 at 11:23 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host techy.obi.services on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house support, but as it stands now, we cannot assist you since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!