Deactivating Jetpack

  • Unknown's avatar
    catherineproject4cc16c67b8 · Member ·

    Hi—I tried to install JetPack Boost and my site immediately went down with the following message displayed: ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ I am unable to access the admin site to deactivate JetPack: how do I deactivate it? Here are the error details I received in an email from WordPress:

    Error Details
    =============
    An error of type E_ERROR was caused in line 218 of the file /hermes/walnacweb03/walnacweb03ae/b2601/moo.catherineprojectcom1/wp_site_1633715201/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php. Error message: Uncaught Error: Call to undefined function ctype_digit() in /hermes/walnacweb03/walnacweb03ae/b2601/moo.catherineprojectcom1/wp_site_1633715201/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php:218
    Stack trace:
    #0 /hermes/walnacweb03/walnacweb03ae/b2601/moo.catherineprojectcom1/wp_site_1633715201/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-connection/src/class-client.php(193): Jetpack_Signature->sign_request(‘6(QkMjBZ!8$y4CB…’, 1666900062, ’63qgHtaMAW’, ”, ‘GET’, ‘https://public-…’, NULL, false)
    #1 /hermes/walnacweb03/walnacweb03ae/b2601/moo.catherineprojectcom1/wp_site_1633715201/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-connection/src/class-client.php(37): AutomatticJetpackConnectionClient::build_signed_request(Array, NULL)
    #2 /hermes/walnacweb03/walnacweb03ae/b2601/moo.catherineprojectcom1/wp_site_1633715201/wp-content/plugins/jetpack-boost/jetpack_vendor/automattic/jetpack-connection/src/

    Thanks!

    –Jordan Poyner

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

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