Debugging
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Hi, I have just tried to download the Divi builder theme to my wordpress site, cleansheetsbookkeeping.com. I went to go activate and now whenever I try to access the site I am receiving the following error message:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.
It said it sent an email how to fix to (email visible only to moderators and staff) but I have not received anything. Can you please assist?
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Hi there,
The site cleansheetsbookkeeping.com appears to be a self-hosted WordPress (also called “.org”) site hosted on FastComet Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/cleansheetsbookkeeping.com+dns
To clarify, we are not the only providers of WordPress sites, and FastComet also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/
You may also wish to contact your host’s support team for more assistance.
Hope that points you in the right direction!
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my hosting site is telling me that I need a developer to help fix this issue. What I now think happened was I needed a new API key for the plug in before I uploaded and activated. So now I don’t know what to do
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It looks like you’re in the wrong forum. It appears that you’re using the open-source WordPress software and therefore you need to seek help at these forums:
https://wordpress.org/support/forums/
These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:
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