Delete account

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  jayremy093675dc8d274 · Member · Apr 10, 2023 at 7:27 pm

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  I want to delete this account

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Apr 11, 2023 at 1:13 am

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host freechat.zone on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Namescheap. As a result we don’t have a direct connection to your site, and we don’t have control any billing you have set up with your current provider.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.

  The good news is that your hosting provider may be able to help in this instance. I recommend contacting Namescheap for further assistance since they are in the best position to help. Thanks!