Delete account

• 

  klxaerospacecareers · Member · Aug 19, 2021 at 4:21 pm

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  I`ve try to delete this account multiple times and I`m still getting charge. Please assist.

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

• 

  staff-doublebassd · Staff · Aug 19, 2021 at 6:56 pm

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  Hi there,

  I’ve try to delete this account multiple times

  In order to close your account and site, we need to downgrade your site.

  We must confirm that you understand:

  1. Any content (pages, posts, media, comments, etc) added after adding outside themes and plugins will be lost.

  2. Any custom content created by plugins and themes will not be carried over.

  3. Plugins and third-party themes can no longer be used.

  4. The site will revert to using the old theme.

  Please make backups, and ensure you have your content ready to re-upload if needed. We can proceed once you’ve confirmed.

  I’m still getting charge

  I see that you filed a dispute with either PayPal or your bank, so we have issued you a charge back fee.

  Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and disputes

  Let me know if you have any questions. Thanks!
  Thanks,