delete domain

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  aantonopoulos · Member · Feb 15, 2015 at 5:19 pm

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  I think I’ve created a DNS re-direct loop.

  I’m trying to get *.thirdkey.solutions to redirect (CNAME) to thirdkey.wordpress.com from my own DNS servers.

  I do not want to delegate DNS to wordpress DNS servers, because I want to retain control over other subdomains.

  I’ve setup thirdkey.solutions as an alias domain in wordpress and it seems it is re-directing the thirdkey.wordpress.com back to thirdkey.solutions causing a redirection loop. I can’t delete thirdkey.solutions from wordpress to fix this.

  Can you help?

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Feb 16, 2015 at 4:03 am

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  What is the exact subdomain that you are trying to map?

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  aantonopoulos · Member · Feb 18, 2015 at 1:35 pm

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  I am trying to map all subdomains:

  *.thirdkey.solutions

  to thirdkey.wordpress.com

  .solutions is a gTLD.

  I’m also trying to map:

  *.thirdkeysolutions.com

  to thirdkey.wordpress.com

  Both of the domains are managed on my own DNS servers and I want to continue to manage them there. I have therefore created CNAME entries redirecting both those domains to the thirdkey.wordpress.com domain name.

  Unfortunately, it appears that thirdkey.wordpress.com is redirecting back to thirdkey.solutions, creating a DNS loop. I can’t even access thirdkey.wordpress.com dircetly, it just hangs.

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  staff-ozmodiar · Staff · Feb 18, 2015 at 10:29 pm

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  Understood.

  I’m afraid that WordPress.com does not support wildcard mapping.

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  staff-ozmodiar · Staff · Feb 18, 2015 at 10:30 pm

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  I’m happy to refund that Domain Mapping upgrade or help you switch it to a specific subdomain.

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  aantonopoulos · Member · Feb 18, 2015 at 10:38 pm

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  I need someone from WordPress support to delete the mapping on the wordpress side that is causing a loop, making it impossible for me to access the site. I can then figure out the rest myself.

  I cannot delete a custom domain from within wordpress, the dashboard says “contact wordpress support”

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  staff-ozmodiar · Staff · Feb 18, 2015 at 10:56 pm

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  I have deleted that for you and reset the domain credit on the WordPress.com Premium upgrade.