Delete site

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  doteveryonewrites · Member · Dec 19, 2016 at 10:58 am

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  I have this issue – https://en.forums.wordpress.com/topic/cant-delete-my-site-premium-upgrade?replies=8. Could someone help me resolve this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 19, 2016 at 8:35 pm

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  Hello there,

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes about 10 business days for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Your billing history will be at Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Dec 19, 2016 at 8:40 pm

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  Hi there,

  I would be happy to assist you in canceling your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase. What is the domain URL?

  Let me know if you have any questions.

  Thanks!

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  doteveryonewrites · Member · Dec 20, 2016 at 8:06 am

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  Thank you! I will find out which account that is.

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  doteveryonewrites · Member · Dec 20, 2016 at 12:52 pm

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  Can I clarify that by account/username that you mean it was purchased by a different user within the team with access to the site admin, or does was it purchased by an account related to a different domain? All the team members have now left, so is there a way as an admin to take control of the purchases made?

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  staff-doublebassd · Staff · Dec 20, 2016 at 4:19 pm

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  Can I clarify that by account/username that you mean it was purchased by a different user within the team with access to the site admin

  Correct. If you have access to their account, that is the only way you can stop payment. I can also email that user to see if they respond.

  Let me know if you have any questions. Thanks!

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  theborisencostory · Member · Dec 20, 2016 at 9:54 pm

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  Thanks I managed to delete that site.
  Now can’t find way to remove ‘getting more familiar with my blog’ from top of my blogs at dis and dat site. Would appreciate any advice.

  Cheers Herman

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  staff-doublebassd · Staff · Dec 20, 2016 at 11:04 pm

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  Hi there,

  Can you provide me the URL of a page that display the message you are referring to? I do not see it when I visit the sites under your account.

  Thanks!

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  theborisencostory · Member · Dec 20, 2016 at 11:17 pm

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  Hi Darnelldibbles, the site is https://wordpress.com/types/jetpack-portfolio/disanddatweb.wordpress.com
  Thanks Herman

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  staff-doublebassd · Staff · Dec 21, 2016 at 5:40 pm

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  Ah, I see them. That is the category that you chose for each post.

  You can view your category page here: https://disanddatweb.wordpress.com/wp-admin/edit-tags.php?taxonomy=category

  If you uncategorized the posts, it would remove the categories from each post.

  Are you wanting to keep the categories?

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  theborisencostory · Member · Dec 21, 2016 at 8:45 pm

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  Thanks again Darnell. No I don’t want categories. I hope to get rid of them asap

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  theborisencostory · Member · Dec 21, 2016 at 8:45 pm

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  Have a great great Xmas and 2017

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  staff-doublebassd · Staff · Dec 21, 2016 at 10:24 pm

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  Thank you! You have a Merry Christmas and New Year as well!

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  theborisencostory · Member · Dec 22, 2016 at 6:20 am

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  Thanks but yes would like to completely delete category Sent from my iPad Herman

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  staff-doublebassd · Staff · Dec 22, 2016 at 10:04 pm

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  Hi there,

  I see that you were able to delete one of the categories and the only left are the posts that are under the hello category. If you remove that category, you should be set.

  Let me know if you have any questions.

  Thanks!

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  theborisencostory · Member · Dec 22, 2016 at 10:14 pm

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  Yes but again not having luck removing hello. Can you do it pls if I give password.?

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  staff-doublebassd · Staff · Dec 23, 2016 at 12:37 am

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  Took care of it for you (customize > content options > unlicked display categories)! Let me know if you have any questions. Thanks!

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  theborisencostory · Member · Dec 23, 2016 at 12:42 am

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  Oh wat a relief. Thanks a million Darnell. Cheers

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  staff-doublebassd · Staff · Dec 23, 2016 at 1:12 am

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  You’re very welcome!