Delete site/domain after WP account has been closed. I cannot reset my pwd

  • Unknown's avatar
    rhannafin · Member ·

    I cannot reset my forgotten pwd that is required to enter WP. It will only accept the email address that is on record and I don’t recall what that address is.

    The blog I need help with is: (visible only to logged in users)

  • sameedrafi2001 · Staff ·

    Hi @rhannafin,

    I understand not being able to access your account when you also can’t recall the email address can make things feel like a dead end. We can still work through this and help you get back into your WordPress.com account.

    Since the login requires the email address on record, the first step is to identify which email inbox was originally used. A helpful way to do this is to check your email accounts and search for messages from WordPress.com. You can try searching terms like “WordPress.com”, your site address “educationdeans.wordpress.com”, or any subscription or billing receipts. The inbox that contains those messages is most likely the one linked to your account.

    Once you find the correct email address, you can reset your password using the steps here: https://wordpress.com/support/passwords/#reset-a-lost-password

    If you are not able to find any emails related to your site or WordPress.com in any of your inboxes, the next step is to use our account recovery form: https://wordpress.com/wp-login.php?action=recovery

    When filling out the recovery form, it helps a lot to include any proof of ownership you may have. For example, you can check your bank or card statements for any past WordPress.com charges tied to this account. Each transaction includes a transaction ID, which you can find by following these steps: https://wordpress.com/support/billing-history/#on-your-credit-card-statement

    Once the form is submitted with valid proof, our team will review it and, once ownership is confirmed, help restore access to your account so you can continue managing your site.

  • Unknown's avatar
    staartmees · Member ·

    You could also submit a contact form at https://educationdeans.wordpress.com/contact-edje/ and check all of your email addresses

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