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Forums / Deleted media still searchable

Deleted media still searchable

  • Unknown's avatar
    hsartz · Member · May 20, 2024 at 8:52 am
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    Hi

    I want to delete the image file on this post https://sporveismuseet.no/henrik-sartz-2/, the image file is supposed to be located here https://i0.wp.com/sporveismuseet.no/wp-content/uploads/2013/04/henrik-sartz-2.jpg

    This file was deleted a long time ago, but the image does not disappear from internet. Both the post and the image is not available anywhere on the server. I now even tried to upgrade the plan to get FTP access to look into the folder where it is supposed to be, but there is no such image there.

    I have tried to look at other forum posts about the same problem, but I am not able to solve this. Is it possible to get support from a WordPress representative?

    Thanks in advance.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    hsartz · Member · May 20, 2024 at 9:41 am
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    Adding that I have even looked into the database and the post ID 170 does not exist. Caching issue on the WordPress site? Very happy if you can look into it.

  • Unknown's avatar
    hsartz · Member · May 20, 2024 at 10:35 am
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    Have also tried to update permalinks and clear cache with no result

  • Unknown's avatar
    staff-webwizard · Staff · May 20, 2024 at 12:50 pm
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    Hi! Your site sporveismuseet.no is not hosted at WordPress.com. You can see the hosting information here: https://wordpress.com/site-profiler/sporveismuseet.no

    Please log in to your site here: https://sporveismuseet.no/wp-login.php

    Once logged in, please go to Posts —> All Posts and look for the post of the title “Henrik Sartz (2)” and delete it. Please note that deleting a post from the WordPress.com site sporveismuseet.wpcomstaging.com will not affect sporveismuseet.no.

    Then, please go to the media library and delete the image with this name: henrik-sartz-2.jpg

    Once you’ve deleted both, Jetpack will pick up the change and this copy will also be deleted: https://i0.wp.com/sporveismuseet.no/wp-content/uploads/2013/04/henrik-sartz-2.jpg

  • Unknown's avatar
    staff-webwizard · Staff · May 20, 2024 at 12:52 pm
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    Additionally, if you are not using your site https://sporveismuseet.wpcomstaging.com/ you might want to cancel your plan for that site following the instructions here: https://wordpress.com/support/manage-purchases/cancel-a-purchase/

  • The topic ‘Deleted media still searchable’ is closed to new replies.

Tags

  • account
  • images
  • Jetpack
  • payment

About this topic

  • In: Support
  • 1 participant
  • 4 replies
  • Last activity 2 years
  • Latest reply from hsartz

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