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  zmasci · Member · Mar 9, 2021 at 12:51 am

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  Hi there,

  I am currently working on a website for a construction company, This is there website at the moment – https://interfaceconstructions.com.au/

  I have recently being going in and working on some new pages however this morning when I went into the account it was all gone, Is there a way to restore this information as I have no idea how it disappeared as a saved everything.

  The login details for the account are:
  Username: [redacted by staff]
  Password: [redacted by staff]

  Please let me know if this is possible,

  Thanks,

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  staff-totoro · Staff · Mar 9, 2021 at 2:41 am

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  Hi there,

  The site interfaceconstructions.com.au appears to be a self-hosted WordPress (also called “.org”) site hosted on Partnerconsole Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/interfaceconstructions.com.au+dns

  To clarify, we are not the only providers of WordPress sites, and Partnerconsole also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!