Deleted themes and plugins

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  tejasdighe · Member · Aug 3, 2021 at 3:02 pm

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  Hi there I was in the process of updating the above website. Due to a bad plugin and theme l deleted the themes and plugins folder. Please can you restore

  Site: https://mar.marishacademytrust.co.uk.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  tejasdighe · Member · Aug 3, 2021 at 5:03 pm

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  To iterate I deleted the folder using the file manager plugin and don’t have access to backend.

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  aisajib · Member · Aug 4, 2021 at 6:20 am

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  Hi there!

  Your site is not hosted by us at WordPress.com. So the site’s files are not on our servers. As you’re using the WordPress.org software and it’s hosted elsewhere, you’ll want to contact the hosting service provider as they will have access to the site’s files on their servers.

  You can also post on the WordPress.org support forum as your site uses the WordPress.org software: https://wordpress.org/support/forums

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  tejasdighe · Member · Aug 4, 2021 at 8:22 am

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  Hi There,

  That’s fine, Thank you for your quick response. I will contact with our provider directly.