Destination folder already exists

• 

  engahmedezz · Member · Aug 8, 2021 at 9:00 am

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  i cannot install Essential Grid. plugin
  > because Destination folder already exists problem
  > i need help
  i think it’s a reason of invisible slider revolution’s photos and all media not work

  Site: (email visible only to moderators and staff)/wp-admin/.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

• 

  staff-mckluskey · Staff · Aug 9, 2021 at 10:54 am

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  Hi there!

  I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with A2 Hosting.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  I have found some instructions that may help you but, if you need more assistance, you’ll want to post to the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.