Destination folder already exists/Plugin installation failed

  • Unknown's avatar
    cristinacristofoli587379364 · Member ·

    Hi,
    I’m trying to install the Jetpack plugin, but every time i try I receive this message:
    ‘Installing Plugin: Jetpack by WordPress.com
    Downloading installation package from https://downloads.wordpress.org/plugin/jetpack.6.2.1.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /var/www/cristinacristofoli.com/public_html/wp-content/plugins/jetpack/

    Plugin installation failed.

    Return to Required Plugins Installer’.

    I don’t understand what the problem is. I also have the same issue with another plugin (WPBakery Page Builder). I tried deactivating all other plugins, but that didn’t help..
    It is two recommended plugins for the theme I bought.
    I am a totalt newbie with CSS, so I am very confused.

    Thanks for your help,
    Cristina

  • fstat · Staff ·

    Hi Cristina,

    Your site cristinacristofoli.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by UnoEuro. Therefore, you need to contact them regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

    https://wordpress.org/support/

    If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

    WordPress.com vs. WordPress.org

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