Developer changed account emails, which has effectively locked me out.

  • Unknown's avatar
    chuckswift1 · Member ·

    I used to go to HandicappedVets.org/WP-admin to reach my dashboard.
    However, I gave out my login details to the brother of one of my board members as a developer.
    I found out that he had replaced my account email address with his I demanded he change it back.
    As he quit he somehow messed up the login and I am not able to reset it.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    chuckswift1 · Member ·

    The actual account I need help with is HandicappedVets.org

  • staff-totoro · Staff ·

    Hi there,

    Hi there,

    We can’t help directly because we don’t host HandicappedVets.org on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through Bluehost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask Bluehost support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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