Did not receive a refund for which I wrongly paid during a personal plan subscription

  • Unknown's avatar
    drrajabukhalidkimburu · Member ·

    Just checked out my account for a refund, unfortunately did not receive it till today!
    Should I keep waiting or something went wrong?

    Site: (email visible only to moderators and staff).
    WP.com: Yes
    Correct account: Yes

  • staff-doublebassd · Staff ·

    Hi there,

    Your refund was processed on 8/12 and it can take upwards of 10 days for the refund to reflect on your bank statement. So, I would give it a few more days and let us know if you do not see it after the 10 day period.

    It might be worth it to reach out to your bank too, as they are usually able to see pending transactions.

    Thanks,

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