Did not receive financial refund– needed twice

  • Unknown's avatar
    naryeongkim · Member ·

    On July 8th, I cancelled two of the billings to upgrade my WordPress website. However, I have not received either of the refunds yet.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi naryeongkim,

    I’ve looked into this and our system shows two refunds were sent on 8th July 2018. There is a receipt for each refund in your Billing History:

    https://wordpress.com/me/purchases/billing

    The refunds have been sent from our side so please contact your bank and ask if there are any processing delays at their end — processing times vary depending your bank and international refunds (outside the US) can take longer in some cases. The transaction ID on the refund receipt can be used to help your bank locate the refund on their system.

    In some cases where upgrades are cancelled and refunded on the same day, banks remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.

    I’ll be here if you have any questions.

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