Did not receive full refund

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  jazzybakerblog · Member · Sep 28, 2016 at 9:02 pm

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  I cancelled my premium order no more than an hour after ordering it without using it, and I did not receive a full refund.

  The blog I need help with is: (visible only to logged in users)

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  jazzybakerblog · Member · Sep 28, 2016 at 9:29 pm

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  Due to the conversion rate from USD to CAD, there was a discrepancy of $45. I cannot get a hold of anyone at wordpress to refund me this account so I called my bank. The woman working there told me if I cannot get a hold of anyone, I will be able to file a dispute with the company.
  Please help me sort out this issue.

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  staff-doublebassd · Staff · Sep 28, 2016 at 10:51 pm

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  Hi there,

  There was a glitch on our end that prevented the full refund to process. We apologize for that inconvenience. I have initiated the refund and you receive within 5-7. Please let me know if you have any questions,

  Thanks!

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  stefaniesid · Member · Sep 29, 2016 at 2:54 am

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  Perfect, thank you so much! I had a lot of trouble contacting someone so thank you for replying.

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  staff-doublebassd · Staff · Sep 29, 2016 at 3:02 am

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  You’re welcome!