Didnt get full refund

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  supportee1ffb8dd4 · Member · Apr 10, 2026 at 8:16 pm

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  Hi all

  I cancelled my subscription to the service a day after purchasing, however i have only received a partial refund. Initially i paid for the premium plan and then i upgraded to the business plan. Should i still expect the full refund or have i lost my money?

  Any advice or help would be appreciated, especially considering that i can’t reach support due to not having an active account anymore

  The blog I need help with is: (visible only to logged in users)

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  benitoalba · Member · Apr 14, 2026 at 7:58 pm

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  Hi there,

  You likely received a partial refund because you made two separate purchases (the Premium plan and then the Business plan upgrade), and each one has its own refund eligibility window.

  You can see whether they are eligible for a refund here: https://wordpress.com/me/purchases

  Select the purchase and click on the “Cancel” link at the bottom of the page. If the link says “Remove” rather than “Cancel”, your purchase is ineligible for a refund.
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  helper-hanananah · Member · Apr 15, 2026 at 1:13 am

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  Hi there!

  I’ve checked and can confirm that two separate refunds were processed on the same day you canceled — one for your original plan and one for the upgrade. They’ll appear as two separate credits on your statement, which may be why it looked like a partial refund. You can verify this in your Billing History.

  I’ve also sent you an email with more detailed information. If you have further questions, feel free to reply to that email!