difficulty logging in to account

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  whirlwindbait · Member · Apr 5, 2026 at 3:07 pm

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  i own a domain name that i access through wordpress and have received an email reminder to renew it in april, so i KNOW the email address connected to the domain name is correct. but when i try to sign into wordpress, it prompts me to log in through a link over the same email. the link signs me into a really old wordpress account i haven’t used in 10+ years. i’m trying to log in to the domain name account but there doesn’t seem to be an option for it? what is happening?

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  staartmees · Member · Apr 5, 2026 at 3:37 pm

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  2 wordpress.com accounts can’t have the same email address as the email address is the unique identifier.

  You must log in using the email address where you got the reminder

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  whirlwindbait · Member · Apr 5, 2026 at 3:47 pm

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  i did that and it logged me into this account, which is the old account.

  is there a way to look up an email associated with the domain name account?

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  staartmees · Member · Apr 5, 2026 at 5:57 pm

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  What domain are you talking about?

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  staff-garyp · Staff · Apr 9, 2026 at 9:52 am

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  Hi there, @whirlwindbait!

  Thanks for reaching out! I can see that our team is now already in touch with you via email directly, and are actively working on getting this sorted out. We can continue our conversation there.

  I’ll go ahead and close this forum thread for now. Thank you!