Difficulty logging into wordpress. Does not recognise ‘user name’ or password.

• 

  president9ef17bd38a · Member · Mar 11, 2020 at 6:57 am

  • Copy link
  • Add topic to favorites

  When logging into WP, the system asks for user name, when provided I’m told it is invalid

• 

  staartmees · Member · Mar 11, 2020 at 7:16 am

  • Copy link

  What is the URL of the site you are trying to log in to?

• 

  president9ef17bd38a · Member · Mar 11, 2020 at 11:02 pm

  • Copy link

  Thanks, URL is: rotarykiama.org.au

• 

  kokkieh · Staff · Mar 12, 2020 at 6:59 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The login details for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider, hostpapa.com, instead.