disabled payment settings

  • Unknown's avatar
    hawktrufflemars56367 · Member ·

    I am unable to update my new credit card information in WooCommerce. Getting erroe HYMNCA. I believe my credit card company accidentally blocked a charge by WordPress and now my ‘Purchases are currently disabled.’ I get a prompt to ‘please contact us’ but that of course doesn’t work.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    hawktrufflemars56367 · Member · 
    
### WordPress Environment ###

WordPress address (URL): https://www.labella.com
Site address (URL): https://www.labella.com
WC Version: 6.0.0
REST API Version: ✔ 6.0.0
WC Blocks Version: ✔ 6.3.3
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.9.4
Log Directory Writable: ✔
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Ubuntu)
PHP Version: 7.4.27
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.36-0ubuntu0.18.04.1
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wp_
Total Database Size: 40.19MB
Database Data Size: 35.93MB
Database Index Size: 4.26MB
wp_woocommerce_sessions: Data: 5.95MB + Index: 0.32MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.61MB + Index: 0.29MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.57MB + Index: 0.40MB + Engine MyISAM
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 5.00MB + Index: 0.14MB + Engine MyISAM
wp_pmxe_exports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 7.30MB + Index: 1.49MB + Engine MyISAM
wp_posts: Data: 2.23MB + Index: 0.36MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_taxjar_record_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_relationships: Data: 0.05MB + Index: 0.10MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 2.02MB + Index: 0.23MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.27MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 149
acf-field-group: 29
artists: 362
attachment: 1579
bass: 8
bassslide: 1
dealers: 315
guide: 11
guitars: 2
luthiers: 27
nav_menu_item: 16
page: 34
post: 31
product: 444
revision: 95
shop_order: 50
shop_order_refund: 3
viwec_template: 14
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (25) ###

Advanced Custom Fields PRO: by Delicious Brains – 5.11.4
AJAX Thumbnail Rebuild: by junkcoder
ristoniinemets – 1.13

Akismet Anti-Spam: by Automattic – 4.2.1
BackWPup: by Inpsyde GmbH – 3.10.0
Classic Editor: by WordPress Contributors – 1.6.2
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.5.3
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Custom Post Type UI: by WebDevStudios – 1.10.1
Custom Post Types Relationships (CPTR): by The CSSIgniter Team – 2.5.1
Email Template Customizer for WooCommerce: by VillaTheme – 1.1.0
Jetpack: by Automattic – 10.4
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.7
Slider Revolution: by ThemePunch – 6.5.6
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.0.2
User Menus: by Code Atlantic – 1.2.7
WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.10.3

WooCommerce Payments: by Automattic – 3.5.0
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.4
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce USPS Shipping: by WooCommerce – 4.4.69
WooCommerce: by Automattic – 6.0.0 (update to version 6.1.0 is available)
Wordfence Security: by Wordfence – 7.5.7
WordPress Importer: by wordpressdotorg – 0.7
WP Mail SMTP: by WPForms – 3.2.1

### Inactive Plugins (1) ###

MailPoet 3 (New): by MailPoet – 3.75.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #10539 - /strings/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Labella
Version: 1.0
Author URL: http://www.killdiscodesign.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: labella/woocommerce/archive-product.php
labella/woocommerce/auth/footer.php
labella/woocommerce/auth/form-grant-access.php
labella/woocommerce/auth/form-login.php
labella/woocommerce/auth/header.php
labella/woocommerce/cart/cart-empty.php
labella/woocommerce/cart/cart-item-data.php
labella/woocommerce/cart/cart-shipping.php
labella/woocommerce/cart/cart-totals.php
labella/woocommerce/cart/cart.php
labella/woocommerce/cart/cross-sells.php
labella/woocommerce/cart/mini-cart.php
labella/woocommerce/cart/proceed-to-checkout-button.php
labella/woocommerce/cart/shipping-calculator.php
labella/woocommerce/checkout/cart-errors.php
labella/woocommerce/checkout/form-billing.php
labella/woocommerce/checkout/form-checkout.php
labella/woocommerce/checkout/form-coupon.php
labella/woocommerce/checkout/form-login.php
labella/woocommerce/checkout/form-pay.php
labella/woocommerce/checkout/form-shipping.php
labella/woocommerce/checkout/order-receipt.php
labella/woocommerce/checkout/payment-method.php
labella/woocommerce/checkout/payment.php
labella/woocommerce/checkout/review-order.php
labella/woocommerce/checkout/terms.php
labella/woocommerce/checkout/thankyou.php
labella/woocommerce/content-product-cat.php
labella/woocommerce/content-product.php
labella/woocommerce/content-single-product.php
labella/woocommerce/content-widget-price-filter.php
labella/woocommerce/content-widget-product.php
labella/woocommerce/content-widget-reviews.php
labella/woocommerce/emails/admin-cancelled-order.php
labella/woocommerce/emails/admin-failed-order.php
labella/woocommerce/emails/admin-new-order.php
labella/woocommerce/emails/customer-completed-order.php
labella/woocommerce/emails/customer-invoice.php
labella/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
labella/woocommerce/emails/customer-note.php
labella/woocommerce/emails/customer-on-hold-order.php
labella/woocommerce/emails/customer-processing-order.php
labella/woocommerce/emails/customer-refunded-order.php
labella/woocommerce/emails/customer-reset-password.php
labella/woocommerce/emails/email-addresses.php
labella/woocommerce/emails/email-customer-details.php
labella/woocommerce/emails/email-downloads.php
labella/woocommerce/emails/email-footer.php
labella/woocommerce/emails/email-header.php
labella/woocommerce/emails/email-order-details.php
labella/woocommerce/emails/email-order-items.php
labella/woocommerce/emails/email-styles.php
labella/woocommerce/emails/plain/admin-cancelled-order.php
labella/woocommerce/emails/plain/admin-failed-order.php
labella/woocommerce/emails/plain/admin-new-order.php
labella/woocommerce/emails/plain/customer-completed-order.php
labella/woocommerce/emails/plain/customer-invoice.php
labella/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
labella/woocommerce/emails/plain/customer-note.php
labella/woocommerce/emails/plain/customer-on-hold-order.php
labella/woocommerce/emails/plain/customer-processing-order.php
labella/woocommerce/emails/plain/customer-refunded-order.php
labella/woocommerce/emails/plain/customer-reset-password.php
labella/woocommerce/emails/plain/email-addresses.php
labella/woocommerce/emails/plain/email-customer-details.php
labella/woocommerce/emails/plain/email-downloads.php
labella/woocommerce/emails/plain/email-order-details.php
labella/woocommerce/emails/plain/email-order-items.php
labella/woocommerce/global/breadcrumb.php
labella/woocommerce/global/form-login.php
labella/woocommerce/global/quantity-input.php
labella/woocommerce/global/sidebar.php
labella/woocommerce/global/wrapper-end.php
labella/woocommerce/global/wrapper-start.php
labella/woocommerce/loop/add-to-cart.php
labella/woocommerce/loop/loop-end.php
labella/woocommerce/loop/loop-start.php
labella/woocommerce/loop/no-products-found.php
labella/woocommerce/loop/orderby.php
labella/woocommerce/loop/pagination.php
labella/woocommerce/loop/price.php
labella/woocommerce/loop/rating.php
labella/woocommerce/loop/result-count.php
labella/woocommerce/loop/sale-flash.php
labella/woocommerce/myaccount/dashboard.php
labella/woocommerce/myaccount/downloads.php
labella/woocommerce/myaccount/form-add-payment-method.php
labella/woocommerce/myaccount/form-edit-account.php
labella/woocommerce/myaccount/form-edit-address.php
labella/woocommerce/myaccount/form-login.php
labella/woocommerce/myaccount/form-lost-password.php
labella/woocommerce/myaccount/form-reset-password.php
labella/woocommerce/myaccount/lost-password-confirmation.php
labella/woocommerce/myaccount/my-account.php
labella/woocommerce/myaccount/my-address.php
labella/woocommerce/myaccount/my-downloads.php
labella/woocommerce/myaccount/my-orders.php
labella/woocommerce/myaccount/navigation.php
labella/woocommerce/myaccount/orders.php
labella/woocommerce/myaccount/payment-methods.php
labella/woocommerce/myaccount/view-order.php
labella/woocommerce/notices/error.php
labella/woocommerce/notices/notice.php
labella/woocommerce/notices/success.php
labella/woocommerce/order/form-tracking.php
labella/woocommerce/order/order-again.php
labella/woocommerce/order/order-details-customer.php
labella/woocommerce/order/order-details-item.php
labella/woocommerce/order/order-details.php
labella/woocommerce/order/order-downloads.php
labella/woocommerce/order/tracking.php
labella/woocommerce/product-searchform.php
labella/woocommerce/single-product/add-to-cart/external.php
labella/woocommerce/single-product/add-to-cart/grouped.php
labella/woocommerce/single-product/add-to-cart/simple.php
labella/woocommerce/single-product/add-to-cart/variable.php
labella/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
labella/woocommerce/single-product/add-to-cart/variation.php
labella/woocommerce/single-product/meta.php
labella/woocommerce/single-product/photoswipe.php
labella/woocommerce/single-product/price.php
labella/woocommerce/single-product/product-attributes.php
labella/woocommerce/single-product/product-image.php
labella/woocommerce/single-product/product-thumbnails.php
labella/woocommerce/single-product/rating.php
labella/woocommerce/single-product/related.php
labella/woocommerce/single-product/review-meta.php
labella/woocommerce/single-product/review-rating.php
labella/woocommerce/single-product/review.php
labella/woocommerce/single-product/sale-flash.php
labella/woocommerce/single-product/share.php
labella/woocommerce/single-product/short-description.php
labella/woocommerce/single-product/stock.php
labella/woocommerce/single-product/tabs/additional-information.php
labella/woocommerce/single-product/tabs/description.php
labella/woocommerce/single-product/tabs/tabs.php
labella/woocommerce/single-product/title.php
labella/woocommerce/single-product/up-sells.php
labella/woocommerce/single-product-reviews.php
labella/single-product.php version - is out of date. The core version is 1.6.4
labella/woocommerce/taxonomy-product-cat.php
labella/woocommerce/taxonomy-product-tag.php

Outdated Templates: ❌
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.labella.com
Subscriptions Template Theme Overrides: labella/woocommerce/emails/email-order-details.php
labella/woocommerce/emails/plain/email-order-details.php

Subscription Statuses: –
WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No

### Store Setup ###

Country / State: United States (US) — New York

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method

### WooCommerce Payments ###

Version: 3.5.0
Connected to WPCOM: Yes
Blog ID: 201431240
Account ID: -

### Action Scheduler ###

Complete: 1,109
Oldest: 2022-01-13 13:57:05 -0500
Newest: 2022-01-14 12:08:58 -0500

Pending: 2
Oldest: 2022-01-14 12:28:58 -0500
Newest: 2022-01-14 13:00:15 -0500

### Status report information ###

Generated at: 2022-01-14 12:14:12 -05:00
  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

  • The topic ‘disabled payment settings’ is closed to new replies.