Disappeared Site

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  emmanueludeh28 · Member · Dec 19, 2020 at 11:30 pm

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  hi, my site disappeared. http://www.all4babies.co.uk what can i do to recover it please.

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  staff-mckluskey · Staff · Dec 20, 2020 at 11:47 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted 1&1 Ionos.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can reach out directly to your host or look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  emmanueludeh28 · Member · Dec 21, 2020 at 11:05 pm

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  Hi Fresatomica,
  thanks alot.

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  supernovia · Staff · Dec 22, 2020 at 3:18 am

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  For what it’s worth, in this case contacting your host for a backup would be your best bet. Going forward, you’ll want to be sure you have easy-to-access backups in place just in case you need them, and for that the forums we mentioned above will be a great resource, or you can try a service like Jetpack that manages backups for you.

  Hoping this helps — good luck!