Disappearing Sliders

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  cosmetiqmedicine · Member · Apr 12, 2021 at 5:45 pm

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  We have had our website with this company for a while now, and about 2 months ago our sliders vanished off the website. Why is that? And if we need to pay for it, how much, and for how long of a term is the pricing? Thank You.

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  staff-blorbo · Staff · Apr 12, 2021 at 9:57 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  cosmetiqmedicine · Member · Apr 12, 2021 at 10:26 pm

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  Hello, thank you for responding to our inquiry regarding the disappearing sliders. The URL is cosmetiqmedicine.com , at the beginning of the home page there used to be a photo slider, up until 2 months ago or so.

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  staff-blorbo · Staff · Apr 12, 2021 at 10:36 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, you can find your theme’s support at https://support.wedesignthemes.com/forum/health-beauty/spalab-beauty-spa-wp-responsive-theme/